Powered By Blogger

20 July 2010

Bad Science, Gillian McKeith and a PR disaster – another lesson in how not to use social media

As a growing list of public figures are learning through harsh experience, the days of foolproof reputation management are over. It’s become clear that with an unmonitored voice through the medium of Twitter, the smallest misjudgment by a well-known name is done in dangerously full view of the public, with often far reaching consequences.

The latest to fall foul of the tweeter’s first rule  - think before you type - is self-styled holistic health guru Gillian McKeith. For those unfamiliar with her work, McKeith is a prime time TV celebrity and successful author who has made a name for herself advising the overweight, under-exercised and nutritionally challenged. Her herbal supplements, cereal bars and powders are sold in health food shops throughout the country, and it is the questionable claims made about these products that first brought her to the attention of Ben Goldacre: a London-based science journalist on a mission to expose bad science in whatever forms it might take. Goldacre has had McKeith firmly in his sights for a while and his book, the aptly named Bad Science, devotes a chapter to a detailed challenge to her scientific credibility.

So persistent has been his campaign to expose McKeith, that in 2007 a reader of Goldacre’s blog (www.badscience.net) complained to the Advertising Standards Authority about McKeith’s use of the title ‘Doctor’, as her PhD was obtained via a correspondence course from the non-accredited and now obsolete American Holistic College of Nutrition in Birmingham, Alabama. Having been strongly positioned by Channel Four as ‘Dr Gillian McKeith, Clinical Nutritionist’ her star somewhat fell when it became clear that her certified membership of the American Association of Nutritional Consultants was essentially meaningless, as demonstrated by her old adversary Goldacre buying the same membership online for his dead cat for $60.

Last week’s adventures began innocently, with a woman called Rachel Moody tweeting that she was about to start reading the McKeith chapter from Bad Science. Her remark triggered a series of angry reply tweets from McKeith, accusing Goldacre of being a liar and Moody of being anti-American, in reference to criticism of McKeith’s PhD qualification.


 
Being new to Twitter and perhaps realizing the seriousness of her accusations McKeith then deleted the tweets, unaware that nothing can ever truly be erased from the internet – not least because there are those among us with the foresight to take screen shots of such salacious events as they unfold  (the one above comes via http://scienceblogs.com/pharyngula/2010/07/gillian_mckeith_does_not_have.php.)

There then followed another series of tweets written in the third person, as if to suggest that someone other than McKeith was at the controls. Those tweets were then also deleted. Finally, and most bizarrely, the last tweet, which remains to this day: “Do you actually believe this is real twitter site for the GM (sic)?” Sadly the answer is a definite yes, as the Twitter feed was linked to her official website and Facebook accounts. Those links have since also been removed, seemingly in an effort to leave no trace of this unpleasant and potentially damaging episode.

Goldacre’s potential libel case against McKeith is a very real possibility, but in the meantime he has offered to discuss directly any concerns about his accusations via an unedited podcast. No response so far. And the flurry of activity on @gillianmckeith seems also to have ground to a halt, the final word from 14th July being ‘the moral of the story: Love your neighbour and your enemies too’.

One other moral that Gillian should bear in mind – use Twitter with care.

To find out how GraceDigi can help your brand to use social media to its advantage, email makesomenoise@graceagency.co.uk






29 June 2010

Nice idea, badly done

I was flicking through a recent healthcare journal and came across a few ads that I hadn’t seen before… and it got me wondering ‘what happens to ideas between thinking them up and producing them?’   As it seems that through the execution process, they get executed!

Now we know a poor idea well crafted is still a poor idea, but a gem of an idea badly done is just a waste! Do people no longer value art direction and the crafting of an ad, or is it simply that people don’t know how to do it!
I wonder if this is yet another example of how the ‘Mac’ has become the master for average design: everything in no time and no time to do it. Or could it be that clients have been trained to become so literal that they can only see an idea if you use a stock shot image and that we don’t bother to try harder? When was the last time you took a client through a scamp? Would they even know what one was?
Go on try it…think of a good idea, draw it, sell it, develop it and make it come to life!  After all, isn’t that what us ‘Mad men’ do?

22 June 2010

Exciting times at Grace HQ

Two weeks since we filmed the cinematic triumph that is our new promotional video, and the final edit is nearly ready.

The short film was written and directed by Grace Digi, the new digital arm of Grace Agency, and showcases the talents of our combined team through animation, ingenious twists and just a little CGI.

On Thursday this week (24th June) our "Queen of the Creatives" Tracey Henry will be heading to Brighton to review the end result and, if we were her, swing by the pier for fish & chips.  The video will be uploaded for your enjoyment soon afterwards, so as we wait patiently for the production whizzes to bring Chris (@clutterances) and Poppy's (@poppyhennig) vision to life, here are a few more tasters of things to come.


Chris wasn't convinced by his barber's new colour scheme.


Annoyed man attacks award winners with blunt object.


IT gremlins disturbed the start of the 6 o'clock news.